Returns Policy


Dermalogica Product Returns

At Heaven Therapy we hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within 30 days of your receipt of goods. For hygiene reasons products must be in their original, unopened and unused condition with all tamper resistant seals, packaging and cellophane intact.  These returns should be sent at your cost.

Should you experience a Skin Response, please contact us to discuss.

We’ll gladly accept returns for any Dermalogica products purchased from and will issue a full refund upon receiving your items within 30 days of the purchase date.  

Returns should be sent to

Dermalogica Returns
Heaven Therapy
4 St Georges Road
Tyne and Wear
NE30 3JY

Please include your invoice / order number

Any damaged or opened products will not be eligible for refund unless previously authorised.

Please allow upto 5 working days for your refund to be processed.

For any queries, please email: